Rockland Trust ranked ninth in the United States based on customer
surveys
HANOVER, Mass.--(BUSINESS WIRE)--
Rockland
Trust Co. today announced that Forbes named it one of the World’s
Best Banks for 2019. On the consumer opinion-driven list of banks
around the world, Rockland Trust ranked ninth out of all banks
nationwide, first among Massachusetts banks, and second in New England.
“We’re grateful for this honor that recognizes our focus on
relationships and serving our customers with the digital services they
need to make banking easier along with personalized financial advice,”
said Christopher Oddleifson, Rockland Trust CEO. “Each day we strive to
be the bank Where Each Relationship Matters and live up to our promises
to our customers, colleagues, and communities.”
Forbes partnered with market research firm Statista to develop the list,
which was compiled through a global survey of more than 65,000 bank
customers. Participants identified banks where they have opened checking
or savings accounts and then rated both their willingness to recommend
the banks and their overall satisfaction. Banks were scored based on how
they fared in those two areas and were also evaluated on the criteria of
trust, terms and conditions, customer services, digital services, and
financial advice. The full list recognized 415 banks in 23 countries.
Rockland Trust has received numerous accolades
in recent years in recognition of its outstanding work environment,
customer service, and community contributions. Last year, Rockland Trust
was named by The Boston Globe to their Top Places to Work list
for the 10th consecutive year and one of the Best Places to
Work for LGBT Equality by Human Rights Campaign for the third straight
year. They were also ranked a Top Lender by Banker & Tradesman for
the sixth straight year and honored as a top charitable contributor by
the Boston Business Journalfor the fifth consecutive year.
In addition, Rockland Trust is utilizing advanced technology, such as
developing an API (Application Programming Interface) tier to provide
more innovative products and services. The Bank is also employing RPA
(Robotic Process Automation) as a tool to increase efficiencies and
enhance the value stream of delivering services to customers. At the
epicenter of it all is an obsession with enhancing the customer
experience.
About Rockland Trust
Independent Bank Corp. (NASDAQ Global Select Market: INDB) has
approximately $8.9 billion in assets and is the holding company for
Rockland Trust Company, a full-service commercial bank headquartered in
Massachusetts. Named in 2018 to The Boston Globe’s “Top Places to Work”
list for the 10th consecutive year, Rockland Trust offers a
wide range of banking, investment, and insurance services. The Bank
serves businesses and individuals through approximately 100 retail
branches, commercial and residential lending centers, and investment
management offices in eastern Massachusetts, including Greater Boston,
the South Shore, the Cape and Islands, as well as in Worcester County
and Rhode Island. Rockland Trust also offers a full suite of mobile,
online, and telephone banking services. The Company is an FDIC member
and an Equal Housing Lender. To find out why Rockland Trust is the bank
“Where Each Relationship Matters®,” please visit www.rocklandtrust.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190306005745/en/
Ellen Molle
Rockland Trust
Ellen.Molle@rocklandtrust.com
(617)
922-5952
Source: Rockland Trust Co.